Finally, a Resolution to Comcast’s Connectivity & Latency Issue Nightmare

Here's what happens at Comcast when you call 1-800-Comcast...

Navigate prompts, get through to customer service to complain...you reach a girl who was recently arrested while on the job for dealing drugs after work...she explains to you in mumbled English that she'll transfer you to the right person. On hold, you patiently wait and eventually get in touch with an individual who considers you to be an annoyance, but will tolerate you for the next few minutes and complain about you later.

The person will go through the Powercycle, check connections, etc options, as always, because you're thought of as incapable of doing this yourself before you called. Now that this routine is over, he's the part where they make your modem reset from the office. If your reply isn't "WOW!" or "How'd you do that?", they know you're someone that needs to hear that a field tech needs to see what the problem is.

Once your Field tech is scheduled a week from the present day's date, you get a few calls confirming the appointment, then a call from a contracted tech, not a Comcast employee. They call at 8am, hoping that you will not answer so that they can cancel the appointment because you weren't there. They'll say they stopped by and even go so far as to slip a note on your neighbor's door, pretending to have actually given it a try.

If you're lucky enough to get an actual Comcast Field Tech, you'll find they're as worthless as the people on the phone because they'll track mud all over your floors, cut a few wires and leave small copper pins from the coax in the carpet for your kids to step on, and then make you sign a paper freeing them from responsibility and the company from having to accept the fact that it's their own fault your connection is bad.

Tell me I'm wrong. I'm not. I lived in that world for two years and refuse to go back. I don't like DSL and really don't care for Dish, but Comcast's special programs, such as the RETENTION DEPARTMENT and the FORGIVENESS PROGRAMS, cost YOU the real working Americans, all of your hard earned money, because you're paying FULL PRICE to cover for people who don't pay their bills and for the extremely wealthy who receive a 10% discount on their cable bills for living in what Comcast refers to in their memorandums as a "PREFERRED" area.

Give that some though next time you want to give Comcast another chance.

I want a new option, I hate Comcast as of October 1st. My Internet has become extremly unstable and cuts my TCP/IP connections randomly. I'm not downloading illegal content and I feel I'm being punished... my unlimited Internet is no longer unlimited. I tried to call their 1-800 line but I was never able to get someone on the phone after 3 hours. 3 HOURS on HOLD and then they disconnected me. I'm just about to my wits end with this horrible company.

Is COMCast the exclusive provider in your area? Just curious why everyone just doesn't drop their asses to start making a point.

Anyhow, when doing the following step:
"Login to your Linksys device and find the MAC Address Clone link somewhere within the navigation menu. In the drop down menu, change Disable to Enable. The text input boxes become active. Type in a random series of letters/numbers within 0-9, A-F. Here are a couple examples."

Is the MAC supposed to be random or should we use the MAC address from the modem (or will this make the network freak out)? This makes it sound like COMCast keeps a list of linksys MAC addresses that it treats differently.

Chris

Yes, comcast leaves much to be desired. But given the limited choices out there, few of us have better alternatives.

Comcast sucks. I've been using Remote Desktop with XP since 2003 to get from my home computer to my work computer. This year, it's become near unfunctional. It can barely keep a connection and it's not my work computer. My home connection consistently slows to a crawl.

I only have 2 broadband options for Internet where I live, Comcast and AT&T. Thanks to the government and their protected market for the telecoms we the consumers have no good options. Comcast's phone support is incompetent. There's no other explanation, they are flat out incompetent. All they ever recommend is to reboot the computer which is a joke. I'm sorry, when everything I ping drops half the packets, it's not me, it's you (yes, you Comcast).

Comcast had better hope the government doesn't open up the spectrum for broadband because I'll drop Comcast in a heartbeat. I have no loyalty for their worthless service.

Guy Patterson, you're my hero. This worked for me. I think I'll go power cycle my beer to celebrate.

I've had a similar problem the past several months.

I have been with comcast for going on 6 years now. I started out with their old basic cable which I think was 6mb at the time maybe it was 4mb. It's been upgraded gradually to 16mb service I have at the moment.

When I got the 16mb I got VOIP through Comcast.

I've never had a latency issue with comcast prior to this period. I either had service or I did not.

We play MMORPGs nothing taxing as far as bandwidth but we play quite a bit of hours so this is our primary entertainment expense.

Anyways about two months ago now our modem would start dropping connection and then we would get crappy latency. Pages like google.com homepage would take minutes to load if it would even load. You couldn't complete a speedtest.net test. Things we were doing regularly for months now were crawling.

Their phone support tried to tell us it was our service and we were capping out our speed and needed to upgrade. To which I promptly told them they were full of it, if a slower service wrorked fine a month ago, an upgraded service now should be faster not slower.

After a run around a few days I got in touch with a local operations supervisor who got maintenance out to the house. Longer story short they ended up saying the signal to the house was too hot and needed ot be toned down. The techs in the house said the signal was no perfect.

Problem went away for a month. Here we are and it started agian last night. Tech came out this morning and it was running fine this morning and the signal at the modem he said was perfect.

Last night when it was running like crap after trying a dozen other things I ran acorss this post and tried this. It resolved my issue almost instantly. NOt sure why it works but it did for me.

Whenver I change my Linksys router to 'Enable' on the MAC settings and enter the letterse, I can not connect. I then change it back to 'Disable' and I can connect. Something I am missing here?

Dcaz yes they have now locked you into a single mac address in some area's,so changing the mac,no makes you not connected at all