Comcast: Pathetic Hallmark Cards Don’t Excuse Excessive Downtime

Those who know me are aware of the continuous, almost everyday struggle I go through with Comcast just to get some decent service. Previous posts explain how Comcast’s useless power cycle fix does absolutely nothing, and a solution I’ve come up with to finally correct the problem myself. Until I found out the clone mac address trick, calls to Comcast’s sorry excuse for technical support were frequent, at least once, sometimes twice a day. Several days and several Comcast technicians come and go, but eventually, I receive a letter from Comcast, and it’s not a bill…

To this day I’m unable to explain why the young boy on Christmas day feeling occurred. The idea of a personal letter addressed to me admitting their DHCP server, or some other portion of their network was to blame was amazing. An apology or a simple admission of guilt instead of the usual claim that the problem is in MY network isn’t so much to ask, is it? Instead, this is what’s inside:

A card … that reads, “Every relationship has its ups and downs…” Relationship? Considering Comcast is the only provider in this area, this is easily comparable to being the last living man on the planet with the last living woman (Comcast), thus forcing a relationship to ensure the survival of the species (ensuring I have some sort of Internet access). And before I forget, what the hell’s with the Ferris Wheel?

Needless to say, my anticipation has died, and I begin to prepare myself for the stupid message printed inside.

1. No, you don’t.
2. Again. No, you don’t.
3. No, it obviously doesn’t.
4. My Friends?

Comcast, even if you did somehow realize the amount of disappointment outages bring, why would you care? You’re still being paid, your technicians continue to tell customers to reset their cable modem, even though the majority of your customers are using DHCP, and all is well at HQ. What a load of crap.

If you were “always trying hard to keep anything from interrupting my cable service,” you would hire technicians that know what the hell Domain Name Servers are and avoid blatantly lying, “Sir, Comcast doesn’t have DNS servers.” Even after I told her the hostnames/IPs of the Atlanta & Bonita Spring servers, she still insisted a particular web-site not resolving was my problem. I even took the time to explain that if I assigned static IPs for non Comcast DNS servers, the site would load, but she just WOULDN’T GET IT.

My business means nothing, but perhaps my business combined with the thousands, if not millions of other customers nation wide that deal with your poor excuse for Internet service mean something. The never ending random loss of packets, unable to obtain an IP from your DHCP servers, random domains not resolving, and now the open admission of throttled Bittorrent traffic, I really hope for the sake of America’s advancement your pathetic excuse for service is a fad and Fiber becomes available soon. This is the United States of America, creators of the Internet, richest country on the planet, and I have to deal with unscheduled, irregular outages while some Asian country that was nuked TWICE offers Fiber to the majority of their residents. What a JOKE.

I’ll update the post later to include a picture of the Hallmark logo and the misspelling of my first name on the envelope you insincere, fake, money hungry, degenerate, pricks.